Can I redeem gift certificates purchased in the store online?
Can I redeem gift certificates purchased online in your stores?
Can I order by telephone?
What forms of payment are accepted for online purchases?
What kind of browser do I need in order to make online purchases from Nancy Koltes at Home?
Will Nancy Koltes at Home send an order confirmation via email?
How can I find out the status of an order placed online?
How can I make a change or cancel my order?
What is Nancy Koltes at Home's return policy?
How do I return merchandise?
What shipping options are available?
How are shipping, and handling calculated?
How does handling work?
How is Sales Tax Charged?
Can orders be shipped to a P.O. Box?
Can orders be shipped to foreign countries?
When I submit credit card information online, is it secure?
Will Nancy Koltes at Home sell or rent my email address information to other companies?
Can I redeem gift certificates purchased in the store online?
We regret that gift certificates purchased in our stores cannot be redeemed online at this time.
Can I redeem gift certificates purchased online in your stores?
We regret that gift certificates purchased online cannot be redeemed in stores at this time.
Can I order by telephone?
You can always place an order by telephone by calling one of our stores. Or by calling 843-884-2067 week days 9AM-5PM (EST)
What forms of payment are accepted for online purchases?
We accept Visa, Mastercard, and American Express.
What kind of browser do I need in order to make online purchases from Nancy Koltes at Home?
To make purchases online from this site, you must have an SSL-enabled browser like Microsoft Internet Explorer. We test our site on new versions of browsers and do our best to offer optimal experience on the latest versions of all browsers & platforms. Our site is optimized for Microsoft Internet Explorer version 6.0. If you are using AOL and you are experiencing problems, try using Internet Explorer on your computer while connected to AOL.
Will Nancy Koltes at Home send an order confirmation via email?
Yes. If you provide your email address when placing an order, we will send you a message confirming your order within 24 hours.
How can I find out the status of an order placed online?
Your order becomes available for online status-tracking 24 hours after it is shipped. You can track your order status online by visiting the site and signing in. You'll need your order number and billing ZIP code to use this service.
How can I make a change or cancel my order?
We regret that at this point in time, we cannot cancel or change an order once it has been placed, but we will accept returns and exchanges according to our return policy.
What is Nancy Koltes at Home's return policy?
We are proud of our Nancy Koltes at Home collection and want you to be perfectly satisfied with your purchase. All Nancy Koltes at Home merchandise is guaranteed. If you are not satisfied for any reason, we will gladly provide a merchandise refund for your order within 30 days of receipt. After 30 days, Nancy Koltes at Home will replace or refund your merchandise against manufacturer defects for up to one year.
How do I return merchandise?
Returns are easy, even if you have misplaced your return instructions. You can return the merchandise through the mail for a refund or replacement. To make a return by mail, just complete the Return Form attached to the invoice that you received with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise. Be sure to cut the top portion of the form and keep it for your records. All items can be returned at any of our Nancy Koltes at Home stores. If you return your items to a Nancy Koltes at Home store, please provide the original invoice for merchandise credit or refund.
Mail the package, using the carrier that is convenient to you, to:
Nancy Koltes at Home
Attn: Web Order Return
74100 West Front Street
Greenport, NY 11944
We will process your return and follow your instructions.
If you have any questions please call 843.884.2067 weekdays, 9:00 am - 5:00 pm (EST).
What shipping options are available?
We ship using UPS. The options are: Ground, 3 Day Select, 2nd Day Air and Next Day Air. We cannot send to a PO Box or APO.
How are shipping, and handling calculated?
Shipping and handling charges are based on merchandise total for each delivery address.
How does handling work?
How is Sales Tax Charged?
We are required to collect sales tax for deliveries to California and New York.
Can orders be shipped to a P.O. Box?
NO
Can orders be shipped to foreign countries?
Yes, but there is a $250 minimum.
When I submit credit card information online, is it secure?
nancykoltesathome.com has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the nancykoltesathome.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk.
To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
Will Nancy Koltes at Home sell or rent my email address information to other companies?
We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc. From time to time we might establish a business relationship with other persons or entities who we deem trustworthy and whose privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
